Shipping is done through Correos, packages usually take 24 to 48 hours depending on the destination.
You can return any product (regardless of the reason) within 14 working days from the date of delivery of the order. (According to art. 44 of Law 7/1996 of 15 January Retail Trade amended by Directive 97/7/EC, 13 de June 2.014.).)
TERMS AND CONDITIONS FOR RETURNS
- The returned item has to be in the same condition as when it was sent. With its original packaging, including guarantees, etiquette.
- Unless the return is due to our fault, or that the item is defective, changes will be effected by other products.
- Shipping charges on returns shall be borne by the customer, unless the return is due to our error or defect in the product... in which case the shipping costs will be on our own.
- There is a period of 14 days to return the product.
- If at the time of the return there is no product that interests you, the product will keep the same value and balance in your favor for 3 months, until you find a product you like.
STEPS TO MAKE A RETURN
Write an e-mail at:firstname.lastname@example.org indicating: return.